Vulnerability triage.
Make reports actionable.

Vulnerability triage is the process of assessing a reported security issue so the organization can decide what happens next. It includes scope and evidence review, reproduction where authorized, duplicate checks, severity assessment, clarification, and routing. The result may be an actionable finding, a request for more information, or a documented reason the report does not qualify.

Validation assesses whether the reported behavior is a genuine, relevant security issue and establishes its context. Remediation changes the affected system to address the weakness. A report can be accepted while remediation remains open. The customer’s engineering team implements fixes; verification of those fixes follows the agreed engagement.

Yes. Both can receive reports that need review, clarification, and prioritization. A bug bounty operates under defined testing and reward rules; a managed VDP provides a channel for incoming disclosures and does not itself invite active testing. Hackrate’s support and responsibilities are defined for the chosen service.

A duplicate should be linked to the relevant existing issue, while useful additional evidence is retained. An incomplete submission may need clarification before a decision is possible. The program’s rules guide how these cases are handled and communicated. Submissions should not be accepted or rejected solely because of their length or presentation.

Hackrate can provide technical validation and a severity assessment within the agreed service. Your organization contributes business context and retains the authorized decisions on risk treatment, rewards, and disclosure. Reward eligibility follows the program rules. Public participation does not automatically make a vulnerability report public.

That depends on the finding and the service scope. Useful inputs can include affected asset details, test accounts, a safe reproduction environment, logs, product documentation, and an escalation contact. Any additional testing must be authorized. If necessary evidence or access is unavailable, the assessment should explain that limitation.

No. Bounty eligibility depends on the specific program, its reward rules, and the customer’s approval. A managed VDP does not imply a reward commitment. Retesting or remediation verification is provided where agreed and should be scoped separately from the initial report assessment.

Discuss your reporting channels, asset scope, submission patterns, internal ownership, and desired handoff. Agree which validation, communication, escalation, reporting, and verification activities are included. We can then connect report handling to the appropriate managed bug bounty or managed VDP arrangement, with clear expectations for both teams.